Public lookup
Every community gets a public address at yourcommunity.rookhelm.cloud where
players look up a SteamID64 and see its bans and mutes for themselves - no
sign-in, no ticket, no “am I banned?” DMs to your admins. The page is off
until you turn it on.
Turn it on
Section titled “Turn it on”Open Public lookup in your community’s sidebar and enable it. Only the owner can. The page goes live at your lookup address immediately - the address was chosen when you created the community, and the settings page shows it with a copy button so you can share it.
Visitors search by SteamID64 and get the full record: active and expired bans and mutes, with reasons, dates, and which server issued them. Searches are captcha-protected and rate limited to keep bulk scraping out.
Server list
Section titled “Server list”A separate toggle publishes your server list at /servers on the same site:
name, game, current map, player count, uptime over the last day, and a
one-click connect link. Turning it on makes each server’s connect address
public - which is the point. It is the page to pin in your Discord’s
server-info channel.
Appeals
Section titled “Appeals”On the Hobby plan and up, players can appeal an active ban straight from the lookup page. They leave an email or Discord handle, write their case, and get a reference id; the appeal lands on the Appeals page of your dashboard for review. A player can have one open appeal per ban, and submissions are captcha-protected like searches.
You can set an appeal prompt in the settings - a short text shown above the appeal form. Use it to tell players what a useful appeal includes.
Custom domain
Section titled “Custom domain”On the Network plan, the whole page can live on your own domain. Add it under
Domain on the Public lookup settings page, point a CNAME at
connect.rookhelm.cloud, and the dashboard walks the domain through DNS
verification and certificate issuance on its own. Your
yourcommunity.rookhelm.cloud address keeps working either way.